Refund policy
At Zanady, your satisfaction is our priority.
Return Period
Products can be returned within 30 days after receiving the order.
Eligible Products for Returns
All products can be returned except items purchased on promotion.
Products must be:
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unused
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in their original condition
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in their original packaging when possible
Non-returnable Products
Products that have been used or damaged by the customer cannot be returned.
Return Procedure
To initiate a return, please contact our customer service at the following address:
Our team will provide you with the instructions to complete your return.
Returns sent without prior contact with our customer service may not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
Exchange
If the ordered size does not fit, an exchange is possible.
Please contact our customer service to receive the appropriate instructions.
Refund
Once the return has been approved by our team:
the refund will be processed within 2 to 3 business days after confirmation by email.
The refund will be issued using the same payment method used for the purchase.
Depending on your bank or payment provider, the time for the refund to appear in your account may vary.
Defective Product
If a product arrives damaged or defective, you benefit from our satisfaction or money-back guarantee.
Simply contact our customer service and send a photo of the affected product.
In this case, a replacement will be sent entirely at our expense.